Tilehurst Clinic | 4 Chapel Hill, RG31 5DG

Reading Clinic | Sports Park, University of Reading, RG6 6UR 

Swansea Clinic I Walter Road (Wellbeing Centre), SA1 5PQ

Email The Clinic: info@corebodyclinic.co.uk

Face to Face  and Video Appointments

About Core Body Clinic - Physiotherapy in Reading

Core Body Clinic is a friendly and specialist physiotherapy and sports injury service with locations in Tilehurst and Reading. We provide an experienced, honest and expert opinion when assessing, diagnosing and treating a wide range of injuries and disorders affecting the body.

Our aim is to deliver an individual and patient centred model of care. We do not advocate a recipe-like approach and our assessment and diagnostic procedures are meticulous ensuring we understand the problem and treat the cause. Our goal is to get our patients back to full function and pain free in the shortest time possible. The treatments we provide are backed by evidence ensuring that our practices are at the cutting edge of physiotherapy and healthcare.


               Face to Face and ONLINE Physiotherapy

"If you need to see a physiotherapist, you can book Online or call the clinic.  If you think you need a face to face physiotherapy session, then please consider the current climate and understand there remains a risk of transmission if you are stepping outside the house. If you are in doubt then you must call 01189310053 or email This email address is being protected from spambots. You need JavaScript enabled to view it. and ask for a call back. Online booking is available for those who understand the risks, accept the risks and have carefully considered their needs for physiotherapy.  The clinic operates a strict infection control policy.  We really want to see you - but we just have to point out the risks to everyone. 





We operate a COVID SAFE policy.  IF you require a face to face session, we have to ensure, under regulator and governing body rules, that you understand the risks of transmission that remains and that was ensure you are COVID safe too.  We must explain to every patient that there remains a risk of community transmission of COVID19 and we must not play down this risk.  The risk is variable and subject to change at this time and we have taken huge steps to ensure you are safe when you come to the clinic.  It must be stated what we work to remove 99% of the risk in our clinic cannot guarentee 100% risk free in attending the clinic.  However, we ensure we are deep cleaned regularly through the day and your physio will be in full PPE.  If you just need some advice or exercises then we suggest having an online session.  This is the same as any face to face where we dont need to put our hands on you.  Its safe and effective for a lot of conditions.  If we feel your condition is unlikely to recover with remote physiotherapy or you simply dont want to have one, then we advise a face to face session and contact the clinic if you are in any doubt.

Our criteria for face to face sessions are: 

  • A condition that will not respond to remote physiotherapy or you do not want an online session ( conditions: ie a nerve problem, pain that is not easing with exercise alone, where an accurate diagnosis will not be possible via video).
  • You are free from COVID19 and you have not been in contact with anyone who has had COVID19 within the last 21 days.
  • You have not travelled out of the UK in the last 14 days to a listed goverment location.
  • You are fit and well and do not have any madical issues.
  • You must read and sign our consent form electronically and send back to the clinic and you must accept there is a risk of tranamission and ***declare you understand this risk***.
  • You MUST wear a mask and one can be provided for £1. 
  • Your temperature will be taken on entry and if it is raised above 37.5 then we will not conduct the assessment and you will be rebooked (at no extra charge as this is not your fault).     


  • Points to highlight:
  • You must NOT ENTER the clinic on arrival.  If it is raining then you may step into the doorway.  Otherwise, please remain outside until the time of your session. 
  • Please allow extra time and do not arrive too early.
  • If you attend via your insurance then you MUST obtain permission for Face to Face. If they do not authorise the session then you are liable for the charge. 
  • See our infection control policy HERE


Our priority is to get you better and to do this without risking your health.  Our guidance is derived from that issued from the UK government, Health and Care Professions Council, Chartered Society and Physio First. 


During lockdown the clinic has remained open for essential treatment only. However, for the vast majority of patients we have been conducting online sessions via video link and this has been the safest way to assess and deliver physiotherapy. Government guidelines have been in place meaning we have not been allowed to offer non-essential face to face sessions due to the risk of cross infection and transmission of COVID19. While some restrictions have been lifted, the guidance on 2m remains in place for social distancing in the community.  Some physiotherapy and other clinical services are difficult to conduct with the restriction of 2m and therefore, where we are unable to keep 2m apart, safety measures are in place to ensure safety to you and our staff.  The safety measures are a combination of risk assessment, infection control and personal protective equipment (PPE).   During your consultation, the physotherapist will be using PPE.  For techniques that are aerosol producing, a full visor is worn.  Safety if our priority so please understand that while ensuring you are safe, we need to be safe too.

Infection Control

If you suspect you have COVID-19/Coronavirus or you display signs, or anyone in your household,then please do not attend the clinic and please follow goverment guidance to self isolate: 

Please Note: You will not be treated at Core Body Clinic if you are ill or a staff member suspects you are ill.  Please respect the clinical decision of the healthcare professional.  They are trained to triage patients who are presenting as unwell.  They will offer advice provided it does not compromise their safety. 

Signs of COVID 19: 

  • Fever (Temp above 37.9)
  • Dry Cough
  • Loss of taste and/or smell


Everyone has a different level of risk.  Please consider your own need for shielding.

In light of the current situation regarding coronavirus/COVID-19 we are carefully monitoring the Public Health England and GOV.uk websites for the latest advice and information.



Core Body Clinic, Ltd.  Infection Control Policy: COVID-19 Updated June 18th 2020

It comes as no surprise that our current recommendation is that you do not attend or book in for physiotherapy treatment if you are suffering with a cold or flu symptoms until you are sure that you are no longer able to transmit your virus and you are able to confirm you do not have the COVID-19.  In the pre-COVID19 era, patients would do just that, so we are asking patients to continue to practice the same infection control procedures. In the current circumstances, we ask you to telephone the clinic if you have any doubts as to whether you should attend a scheduled appointment.  If this is on the morning of the appointment, then we have no objection and no fee will apply for last minute cancellations.  Your health and safety are our priority.  We appreciate that most people will not have the virus and will be suffering from a cold or flu like virus.  However, we are encouraging patients to pay due diligence to their situation prior to making plans and adhere to the directions of the DOH.

Core Body Clinic adheres to high standards of hygiene.:


  • All patients are screened before booking via phone, email and consent form.
  • All patients must sign a consent form declaring they are not ill
  • All patients wear a mask (if not in posession then the clinic can provide a mask for £1)
  • Patients may NOT enter unless invited and are instructed to remain outside the clinic, unless raining
  • You must follow the physiotherapist into the room
  • You must wash hands in alcohol
  • You will be temperature tested and if high you will not be treated
  • Other than a coat or bag you may not bring in other items
  • Bags and coats will be placed on the floor or designated area
  • The therapist will have ultimate direction of your activities
  • You will sit on a plinth that is covered with towel
  • All staff wear Mask (N95), Apron and gloves.  A visor or goggles may be worn
  • On leaving the clinic you will not handle doors and you will follow the therapist
  • Professional cleaners bi-weekly.
  • Regular and vigilant hand washing.
  • Pillow covers are covered in plastic and changed every session
  • use antiviral/bacterial, soap and alcohol spray before anyone uses the breathing holes in the treatment couches.
  • Patients who display any signs of ill health will be asked to leave the clinic.  No charge wil be made as the decision will be at the discretion of the clinic.

If you require further information about coronavirus, please visit the NHS website (www.nhs.uk/conditions/coronavirus-covid-19/) for the most up to date information and advice.


Clinic Director

Ruben Cordeiro

Rúben graduated from CESPU, Portugal in 2013, acquiring a BSc (Hons) in Physiotherapy. Since then he has worked within the sport, musculoskeletal and orthopaedic physiotherapy..

In June 2016 he acquired a Master’s degree of Osteopathy in 'Techniques for the Locomotor System' from the Madrid School of Osteopathy. This has allowed him to adopt a more manual approach to his treatments which are central to his clinical work.. 

He has a special interest in sports physiotherapy, neuro-musculo-skeletal injury and the study of risk prevention and rehabilitation. His usual treatment strategies involve manual therapy incorporated with proprioceptive stretching and strengthening exercises,  taking a holistic approach and address not only the injury but the causal factors to avoid re-injury long-term.

Ruben has also completed post graduate courses in Sports Osteopathy, Trigger Points Therapy and Dry needling,    Shockwave therapy,  Acupuncture, and Kinesio Taping.

In his spare time he loves to be outside running, swimming and travelling. 

Persistent Pain Service

 Why is my back so persistently painful?

Pain is not just a physical thing and persistent pain is not just a back thing affecting almost any part of the body.  In this article we will talk about back pain. 

What is pain?

It’s a physical, chemical, emotional and behavioral response to either an external stimulus that can be noxious or non-noxious, or it can be a pain that is emitted without any form of obvious stimulus.  Pain is even stored in memory, linked to places and is certainly linked to an action.  We often see people who are terrified to bend.  We see a spike in muscle activity rather than a reduction………pain is also learned and stored in movement.  Essentially, everything is processed through the brain and therefore in chronic situations it is linked and processed  in every part of our lives.  This is the reason pain can become chronic or persistent.  Pain is a sensation. But the process of pain generation is very complex. Pain is also a protective response.  If we continuously adapt our movements to a pain response, we will always move in a protective manner.  More muscle spasm, continuous adaptive and mal-adaptive postures.  This perpetuates pain and re-designs our pain and movement systems. We develop persistent pain and become our own self-fulfilling prophecy!

Quite often people see us after they have had countless tests and interventions.  MRI scans, injections and even operations – and still they are in pain. Healthcare professionals are often guilty of making promises of a cure when sometimes the silver bullet is elusive.

Now, this is where we can help.  Diagnosis is key here.  When, after many tests, the doctor gives you a shoulder shrug the patient can feel very down and upset.

“its all in my head!” – well, every sensation has to be processed by the brain, so pain is always “in the head”.  However, as stated above……it is not that simple. Pain must be rehabilitated.  We guide patients to unlearn pain and teach them how to slowly change their response to situations and movements. 

This does not mean that manual therapy treatments can’t help or needling (like acupuncture or dry needling) the skin not offer pain relief.  They must be delivered as a package of care.  Simple and acute back pain responds to manipulation.  Longer, well-established back pain is seldom relieved beyond a few hours or days.  Motor re-learning, graded exposure and strength training are the corner stones of the current thinking and practices of pain management.  If we consider that a patient may suffer pain when they do something specific or when doing just simple tasks, then we must teach them to re-learn movements in a non-painful manner.  Re-training the spinal muscles to both be stronger and behave in a non-protective way is key. 

 Our approach is bespoke, to each unique patient we see.  There is no one method fixes all.  Every regime and treatment plan written for the patient so that it matches when they get pain, how often and what it is that drives it.  More importantly, we want to know what the patient thinks.

Imagine if you thought your spine was weak, brittle or fragile.  Would you bend with confidence or would you stiffen when you move? Making your muscles work harder.  Would you avoid movements, making your muscles weaker? If the muscles are weaker and out of condition, then we must consider the other structures will be less resilient to loading.  Less resilient structures will fatigue quicker.  They will give off a stronger signal. 

When we have pain, the filter channeling information from the body to the brain becomes less selective leading to an over stimulation or sensitisation. We don’t respond to wearing socks.  We know they are socks and they are not harmful. However, when we are in a persistent state of pain, even simple and non-painful tasks become painful.  This is because there is less information required to stimulate our brain and central nervous system.  Our threshold to pain changes and for specific tasks linked to the region or pain becomes lower.     

It is almost like we must convince the body and brain that it is ok to move. If we make the body stronger and make the brain more resilient then we do see a marked improvement in pain. However, it is not simple and is often very challenging. We are dealing with pain.  Quite often there is two steps forward and 3 back!  We work out a plan and a realistic time frame.. We also set expectations and set goals so that the patient can gradually expose themselves to increasing levels of load and more complex movement patterns. This is our approach and luckily – it is evidence based and backed by research.

To find out more please email the clinic on This email address is being protected from spambots. You need JavaScript enabled to view it.

Swansea Physiotherapy Clinic

New Swansea Physiotherapy, Pelvic Pain and Sports Injury Clinic - OPEN!  


Monday: 8am to 8pm

Friday: 8am to 8pm



About our new Swansea Physiotherapy and Sports Injury Clinic

It is with great pleasure to announce that Core Body Clinic has opened their first Physiotherapy clinic in Swansea.  The clinic is based at the Swansea Wellbeing Centre and we are really excited to be working with this fantastic group of practitioners.  Its a great place to start our clinic and is so well located to allow access for the whole of the Swansea Bay area. 


What Therapists Treat at Core Body Clinic, Swansea?


Adrian Wagstaff (originally from North Wales, and also Welsh speaking!) is the director and founder of Core Body Clinic in Reading.  He has built up an international reputation since he qualified in 2001 with a BSc (Hons) in Physiotherapy and then again in 2012 with an MSc in Manual Therapy.  He is a member of the MACP and is one of just 1200 physiotherapists world wide to hold the qualification of this advanced status in MSK care.  Having worked in 2 premiership football clubs, the NHS, private practie in the UK and in New Zealand Adrian has a broad experience from chronic back pain to ligament rehabilitation in the elite sports person.  Adrian specialises in the diagnosis and treatment of musculoskeletal pain and has an interest in chronic pain and pelvic pain.  He is one of the few practitioners to treat Male Pelvic pain in the whole of the UK and is trained to use diagnostic ultrasound to help with diagnosis and to retrain the pelvic floor.  Adrian is a teacher of spinal manual therapy and manipulation having taught on the Masters degree at Coventry university, he also travels to teach this very skilled hands on technique.  Read more about Adrian here








How to Book:

You can call 01189310053 (our Reading Central Office) or 07748152377.  We also have a booking system that is integrated into the diary meaning you can see appointment times in real-time.  All you need to do is click BOOK ONLINE and register using either your tablet, iPad, phone or computer.  Once you are set up you can book an appointment. It is very easy and should you suddenly find your appointment is no 

longer convenient you can simply change the appointment at any time.  Of course, you can still email or call the clinic and one of the staff members will be more than happy to guide you through the booking process.  Hours for online are 24 hours. 

If you have a particularly difficult problem and you are not sure if we can help then please call the clinic and ask to speak to someone.  This could be a difficult back pain or sciatica that you have had for a long time.  It could be a chronic tendon problem that has not resolved.  You might be suffering form chronic headaches or pelvic pain for which no one else has helped.  Its worth picking up the phone or email and asking for our advice.  

Its simple to email  - This email address is being protected from spambots. You need JavaScript enabled to view it. or send a text ro 07748152377 and ask for a call back. 






What happens at the appointment?


The process of examination and diagnosis:



 We will first work out what the problem is by assessing the causes.  This will involve a comprehensive discussion about the history of your complaint, how it started, what makes it better and worse, when does it hurt most in the day, does it disturb your sleep and do you have any other symptoms beside pain.  We will also take a history of your past medical conditions.  We will ask about medication and also about what sports and activites you like to do.  We will ask about your home life ad what you do for a living, whether you drive to work and how often you take time off. 

All of this is called the 'subjective history' and it is really important because it gives us the information to work out what is wrong.  We may ask you a lot of questions and this is called differential questioning and helps us to diagnose one condition from another. It may follow the format of a medical examination similar to what you may experience when seeing a doctor or surgeon.


In this part of the assessment we will look at the range of bodily movement or joint.  We will test muscle strength, neurological fuction and normal everyday movements.  We will also perform some special tests to isolate certain structures.    Physiotherapists are trained in delicate handling of the body. However, testing may cause some discomfort.   

Sometimes it is necessary to ask your GP to arrange bloods tests or xrays.  Physiotherapists are trained to look for common conditions and are particularly good at looking for problems not ameanable to physioatherapy.  We can tell if you need to see a surgeon and will refer you to the GP should we deem this necessary.



See our list on treatments to see the types of techniques we offer. 



Our “my pain is still there" Service

Even if you have visited 20 physios, 10 chiropractors, 5 osteopaths, an acupuncturist, the GP or 2 orthopaedic surgeons………..we would still love the opportunity to take a look.  Challenge us with the problem!.   



Sign up to our mailing list!

Fill in the form below to become a member of our mailing list.

Why would you want to do this? 

  • We will give out a voucher to save on some of our treatments
  • We will share details of new treatments
  • We will make you aware of what we do, like out pelvic pain and womens health service
  • We will share exercise gems with you so you stay ahead of the game
  • We will only share interesting content and direct you to useful information on our site
  • We only share information about Core Body Clinic Ltd
  • We NEVER share your details

Our mailing lists are all about giving our local Reading and Tilehurst community the best possible service we can.  Please consider signing up so we can make the most out of your experience with us.  



* indicates required

Please select all the ways you would like to hear from Core Body Clinic:

You can unsubscribe at any time by clicking the link in the footer of our emails. For information about our privacy practices, please visit our website: http://www.corebodyclinic.co.uk/about/privacy-policy

We use Mailchimp as our marketing platform. By clicking below to subscribe, you acknowledge that your information will be transferred to Mailchimp for processing. Learn more about Mailchimp's privacy practices here.

Online Physiotherapy Appointments

     "Consult your physiotherapist online from anywhere"



To Book : either click HERE or email the clinic on: This email address is being protected from spambots. You need JavaScript enabled to view it.

  Once you have booked you will receive a link to our secure web platform so we can complete the online physiotherapy assessment via an encrypted video link.

  We use a really awesome exercise APP called Rehab Guru and you can download the Client app on your phone.  

Download the App on ANDROID or APPLE and get your phone or tablet ready. 


What is Online Physiotherapy?

A lot of patients think about physios as the people who screw them up into a ball and throw them around the physio room.  Others see us as exercise rehab specialists.  Well, we are clinicians first and foremost and actually spend 85% of our consultations speaking, demonstrating and educating.  This is why we offer online physiotherapy consultations and this is not new.  We have been offering online physiotherapy consultations for 5 years.  We have primarily offered this to our international pelvic pain patients and have proven evidence as to how excellent this service is for all of our patients.  Online Physiotherapy sessions offer the same level of expertise and evidence as you would expect from visiting your physiotherapist in the clinic. 

Physiotherapists using online consultations are skilled in the art of history taking and can tell what is wrong with you without needing to lay a finger on you.  That is why online physiotherapy consultations are the solution to remote access healthcare. 


How Does it Look?








Tele-Physio or online physiotherapy consultations are about unlimited access to physiotherapy.  We reach everyone and those patients in remote places and we have done this time and time again for patients who want to access our services from oversees.  We have performed hundreds of online physiotherapy consultations for our patients who have not been able to locate a physiotherapy specialsit in their local area or native country.  We have also done this for our sports clients who want to access physiotherapy while on holiday, or someone confined to their home due to an illness or social distancing.  We can stand in your house with you and via video link, bring the clinic to you.

Does it work? Absolutely!  What is involved?

  • Assessment - we take a detailed history and examine you
  • Diagnosis - we tell you what is wrong
  • Treatment - we provide a solution to your pain
  • Prescription exercise - we give you the tools to fix the problem and you get these on your computer or phone. 
  • Management plan - we give a clear pathway to recovery
  • Folow up - we provide ongoing support and treatment progressions 

Tele-physio delivers the same standard of care as face-to-face consultations.  We know just how effective they are because the evidence base proves this!  


  Exercise Prescription and Specificity matter!



"Exercise Prescription"

"Delivered to your mobile"

"Real time statistics on how you are progressing."









"Manual Therapy Manipulation"

"Demonstrations Online"

"Expert Supervision"




How it Works:

When it is time for your appointment, you will have been sent a code.  Click on this link and you will be greeted by your therapist. 

  • The video link is encrypted end to end meaning the therapist and patient are the only persons in the meeting.
  • He or she will take a full history and then perform an examination.  
  • Clinicians are trained to guide the patient through a routine of movements to detemine what is wrong. 
  • From here, the Therapist will direct the patient on how to rehabilitate their problem.
  • A full treatment program and plan will be provided to the patient and emailed.  It can also be opened by the Rehab Guru App.
  • Follow up appointments will be booked in the diary and the patient will get an email reminder and text of their pending appointment. 


Understand your exercises and let us control your progression.

Access your program on your phone with brilliant videos and clear picturures.

Plot your progression and we will make sure you do the right exercise at the right time.



What are the Charges and how do I pay?

We charging a flat rate of £50 for an initial 45 minute consultation

Follow ups for 30 minutes consultations are £45

Pelvic pain consultations last 1 hour and are £90 

 For Payment, we ask that you pay online when making the appointment or after the consultation using a card.  This is by far the easiest for us as a clinic.  If you are using insurance then no problem.  Tell us which company and what your special claim codes are and we can bill on your behalf.  For more information - please email the clinic on This email address is being protected from spambots. You need JavaScript enabled to view it.



Privacy Policy

On May 25th, 2018 the General data Protection Regulation (GDPR, 2018) comes into effect.  It changes some of the current laws and regulations that constitute the Date Protection Act (1998), affecting the whole of Europe for businesses and organisations who collect and store data.    


The data we handle and the legalities of holding data

As a healthcare company, Core Body Clinic Ltd. has a legal obligation to collect and process information for the purposes of medical records and also personal records from both patients and our staff.  We also have to process any information we receive from website enquiries. Therefore, we ensure we have a strict policy on data protection and ensure we follow the best practice guidelines as indicated by GDPR. 

In 2015 we began using a software package called TM3 (Blue Zinc) for all our diary and booking handling and for the storage of patient specific case notes and personal data. TM3 is a secure data base that is accessed via an encrypted server over the internet.  For each practitioner there is a unique username and password for accessing the database.  The system is logged out if the screen is left idle ensuring that no one else can access the computer.  TM3 is backed up by 3 servers so your data is safe from being lost and there is no chance the system can be accessed by a third party . 


Core Body Clinic, Ltd. directors, Adrian Wagstaff and Sarah Wagstaff have gone through many years of data protection training.  For the purposes of fulfilling our GDPR obligations both directors represent the clinic, with Sarah being the official Data Officer.  You can email her on This email address is being protected from spambots. You need JavaScript enabled to view it. as she is principle administrator.  



Personal Data

This amounts to all the information we hold about a person.  This includes: name; date of birth; address; email; phone number; and, GP.  It also includes personal information concerning your health, information that you have volunteered to share during a consultation.  We hold this information about patients and staff.  We have a legal obligation to do so. 

Clinical Notes

These are the clinical details about the injury or problem for which you have attended the clinic.  They are highly sensitive and often contain personal and private information.   Clinical staff are governed by the Data protection act, the competencies set out by the Health and Care Professions Council (HCPC) and the Chartered Society of Physiotherapy.  They are not shared with anyone.  Misuse or sharing without your consent will result in dismissal and reporting to the HCPC.


“permission for something to happen or agreement to do something” (Oxford.)

When a patient comes into the clinic we ask them to sign and read our consent form.  It is important that you understand that we will look after your data and not share it with anyone.  Furthermore, if you want to see how we handle the data and how we ensure it remains secure you can ask to see our policy on data control. The added importance of the consent form is that you give your approval for data handling and stoeage, and an assessment and treatment with the clinic.  We need you to be informed about the process of assessment and treatment and ensure you are clear about this process.  For this we need your consent.  Signing the document ensures we have your approval, even though you have made the conscious decision to book and attend a consultation.  In any case we treat your private information with absolute confidentiality.  



Information Commissioners Office


Health and Care Professions Council



what is GDPR (General date protection regulation) ?

GDPR has been set up to allow consistency througout europe with the handling of data and to ensure all companies and service providers handle data in an appropriate and fair way and in a way that is explicit to customers and patients. The key areas that GDPR highlight as being particular data rights for individuals are listed below:  

Right to be informed - the fair processing of you date

Right to access - the data we hold on you

Right to erasure - the right to be forgotten should you wish to delete your data

Right to recertification - if we hold data that is inaccurate then you may ask for it to be rectified

Right to restrict processing - to prevent the processing of your data

Right to data portability - tranaferring your data elsewhere

Right to Object - to processing, marketing that is direct and the use of your data for research. 

Right to question automated decisions 



Why do you need my data?

Medical and healthcare notes must be kept in a concise and intelligible way so that is clear a clinician has collected sufficient information and that this information tells a story about an individuals problem.  We must keep this information as evidence that we have treated you as this forms an important part of your medical history.  We are required by law to keep this for 7 years after you have visited the clinic, if you are over 18 years of age at the time of the 1st consultation.  If you are under 18 then we must keep the information for 25 years.  Should you wish to reflect on your treatment some time afterwards, then having accurate and available notes would support the involved parties.

Your personal information relating to address and date of birth is essential so that we can accurately identify a patient.  We may have 2 or 3 patients on our system with the same name.  We may only be able to tell them apart by date of birth or address.  These details are essential and must be included within your consent, so we can securely identify our patients.  This information is kept as a minimum for the duration of the treatment.


Who owns my data?

Core Body Clinic, Ltd controls your data and we obtain the information from our patients and staff.  However, it is the individual themselves who 'own' the data.  None of your data will be transferred without your consent. 


Why do you want my email?

Email is the standard way to communicate with patients and we have had great success in developing a business that relies on email.  If you wish to book an appointment online then we will require an email.  At Core Body Clinic, Ltd. we only use emails to provide details about your appointment booking or to relay information about our opening times. Emails also provide a reminder about a booking.  These are sent at the time of booking and also automatically sent out the day before your appointment.  We may send you an email about your treatment and for communication relating to billing.  We will also send an email about special opening times.  Any sensitive information will only be passed to you via email if you approve.  We do not send out marketing material via email and will only send emails if they are relevant to your time at the clinic.  If you have opted to have an email sent to you or to join our mailing list then we will add you to the list.  If you want to be removed then this will be done on request.  You do not have to give an email.  However, we find this is best for appointment reminders.  

We will never share your email with anyone else.  


Can I see my clinical notes and the data you hold about me?

Yes, we will make this information available for you at any time you wish.  You will need to write to the Data Protection officer (Sarah Wagtaff) or the Director (Adrian Wagstaff) and consent to the release of the information.  A small administration charge is made for this. 

Insurance companies can also request to see the notes.  However, you must give your consent for this and we would require written approval from the patient.


What if I don’t want my data stored?

Should you not wish this information to be kept after your treatment is complete you must be aware that it is the policy of Core Body Clinic Ltd that notes would be kept for 7 years or 25 years in the clinic.  The law requires that your notes be kept for the required duration.  This protects both patient and clinician.  You have the right to ask for the data to be transferred and destroyed. This does affect our legal obligations.  


How do you know you are secure?

To ensure we are maintaining security we perform an audit once a year to ensure all our processes are in keeping with GDPR.

We have prepared our checklist in accordance with the guidelines set out by ICO (https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/)


I have paid by card payment, is this safe?

We take payments through World Pay.  This is chip and pin and is one of the safest methods to take a card payment.  We are compliant with the PCI DSS (payment card industry data security standard).  This is something that we check annually with World pay.


I want to know how my data is stored

You can have all the information relating to data storage by requesting a call back from the clinic directors or by emailing This email address is being protected from spambots. You need JavaScript enabled to view it..  



Audit Date: 20th June 2019

Article update:  23rd June 2019


Who We Are

Reading and Tilehurst specialists in physiotherapy, clinical diagnosis and sports injury.  Core Body Clinic leads in the most cutting edge of assessment and treatment techniques to get you better quickly and keep you better.


How it works

At Core Body Clinic (CBC) we dont like to make things complicated. The human body is a highly sophisticated and adaptable machine but we have yet to understand even 50% of the human brain.  So at CBC we have tried to simplify the treatment process by breaking it down into what we call our Core Approach.

Read More

How to Find Us

Our physiotherapy clinic Core Body Clinic is found on Chapel hill in Tilehurst, Reading, RG31 5DG.  Our second physiotherapy clinic at the Sports Park, University of Reading.  There is ample car parking available at both.  Please note to request if you are attending our physiotherapy clinic at  The Sports Park in Reading and need a downstairs room. 

Read More